Privacy Policy

Effective Date: 14.01.2025

1. Information We Collect

We collect the following types of information:

a. Information You Provide

• Contact Information: Name, email address, phone number, and mailing address when you fill out forms or contact us.
• Payment Information: Billing details when you book our hiking trips or purchase app features.
• Feedback and Reviews: Any information you voluntarily provide in feedback or surveys.

b. Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on the site, and navigation patterns.
• Location Data: Approximate geographic location when using our services or app (if enabled).

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To process bookings, provide hiking services, and deliver app functionalities.
• Communication: To respond to inquiries, send updates, and share promotional offers.
• Personalization: To tailor our content, app recommendations, and services to your preferences.
• Improvement: To analyze usage data and enhance our website, services, and app.
• Legal Obligations: To comply with applicable laws, regulations, and dispute resolutions.

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in delivering our services (e.g., payment processors, app hosting providers).
• Legal Compliance: When required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Your Rights

You have the following rights regarding your personal data:

• Access and Correction: Request access to your personal data or correct inaccuracies.
• Deletion: Request the deletion of your data (subject to legal or contractual obligations).
• Opt-Out: Unsubscribe from marketing emails or adjust app settings to limit data collection.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected].

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website and app use cookies and similar technologies to enhance user experience and gather analytics. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website or app may include links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us to delete the information.

9. International Users

If you access our services outside the United Kingdom, please note that your data may be transferred to, stored, and processed in the UK or other countries. By using our services, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Address: 64-66 Billet Lane, Hornchurch - RM11 1XA, United Kingdom
• Phone: +44 7538 083737