FAQ
What is ELANGOS LLP?
ELANGOS LLP is a subsidiary of ER AGENCY LTD. We specialize in organizing hiking adventures and offer expert advice through our Outdoor Tips app, which helps you prepare for mountain sports and outdoor activities.
Where are you based?
Our office is located at 64-66 Billet Lane, Hornchurch - RM11 1XA, United Kingdom.
Do you operate internationally?
Currently, we focus on hiking and outdoor activities within the UK. However, we may expand our services internationally in the future.
What types of hiking trips do you offer?
We offer a variety of hiking trips, including scenic day hikes, multi-day expeditions, and custom-tailored routes for groups. Each trip is designed to suit different skill levels.
Do I need prior experience to join a hike?
Not necessarily! We have options for beginners, intermediate hikers, and advanced adventurers. Each trip is categorized by difficulty to help you choose the right one.
What should I bring for a hike?
We recommend sturdy hiking boots, weather-appropriate clothing, a water bottle, snacks, sunscreen, and a small first-aid kit. For detailed guidance, our Outdoor Tips app provides comprehensive packing lists.
How do I book a hiking trip?
Visit our "Contact Us" page or email us at [email protected] to discuss available options and reserve your spot.
What is the Outdoor Tips app?
The Outdoor Tips app is your ultimate guide for outdoor adventures. It offers advice on gear, safety techniques, and preparation for various mountain sports and hiking trips.
Is the app free to use?
Yes! The basic version of the app is free, but we also offer premium features for a small subscription fee.
How do I download the app?
The Outdoor Tips app will soon be available on the App Store and Google Play. Stay tuned for announcements!
What features does the app include?
The app provides packing lists, route recommendations, safety tips, weather updates, and more. It’s designed for both beginners and experienced outdoor enthusiasts.
Are your hiking trips safe?
Absolutely! Safety is our top priority. All our hikes are guided by experienced professionals, and we provide detailed safety briefings before each trip.
What happens in case of bad weather?
For multi-day trips, we closely monitor weather conditions and adjust the itinerary if necessary. If severe weather is expected, we may reschedule or cancel the hike for your safety.
What is the maximum group size for hikes?
To ensure a personalized experience, we limit group sizes to a maximum of 12 participants per hike.
What payment methods do you accept?
We accept payments via credit/debit cards, PayPal, and bank transfers.
Can I cancel or reschedule my booking?
Yes, cancellations or rescheduling requests must be made at least 7 days before the scheduled trip. Please refer to our cancellation policy for more details.